How to Access Your Client Portal

Your UncleBTech client portal is your central hub for managing all your services, viewing invoices, and getting support. This guide will help you access and navigate your account dashboard effectively.

Portal Login Information

Portal URL

Your client portal is located at: https://my.uncleb.tech

Bookmark this URL for quick access to your account. You can also find the portal link in any email we send you.

Login Credentials

• Username: The email address you used when signing up
• Password: The password you created during registration (or the temporary one from your welcome email)

First-Time Login

If You Haven't Logged In Yet

1. Visit https://my.uncleb.tech
2. Click "First Time Login" or "Activate Account"
3. Enter the email address associated with your account
4. Check your email for an activation link
5. Click the link and set your permanent password
6. Log in with your new credentials

If You Have Your Welcome Email

1. Open your welcome email from UncleBTech
2. Look for the "Client Portal Access" section
3. Click the direct login link provided
4. Use the temporary credentials to log in
5. You'll be prompted to change your password on first login

Resetting Your Password

If You've Forgotten Your Password

1. Go to https://my.uncleb.tech
2. Click "Forgot Password?" below the login form
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and create a new password
6. Log in with your new password

Password Requirements

• Minimum 8 characters
• At least one uppercase letter
• At least one number
• Special characters recommended for security

Security Tip: Use a unique password for your hosting account and consider enabling two-factor authentication when available.

Navigating Your Dashboard

Once logged in, you'll see your main dashboard with several key sections:

Main Dashboard Overview

• Account Summary: Your current services and their status
• Recent Activity: Latest invoices, support tickets, and service changes
• Quick Actions: Common tasks like opening control panels or submitting tickets
• Service Status: Real-time status of your hosting services

Services Section

This is where you'll spend most of your time:

Active Services

• View all your hosting packages, domains, and add-ons
• Access control panels (Enhance CP or Coolify)
• Monitor resource usage and performance
• Request upgrades or modifications

Service Management

• Suspend/Unsuspend: Temporarily disable services if needed
• Upgrade/Downgrade: Change your hosting plan
• Renew Early: Extend your service before expiration
• Cancel: Request service cancellation (with proper notice)

Billing & Invoices

• Current Balance: Outstanding amounts and payment due dates
• Invoice History: Download past invoices and receipts
• Payment Methods: Add or update credit cards and payment details
• Auto-Pay Settings: Enable automatic renewals and payments

Support Center

• Submit Tickets: Get help from our UK-based support team
• Ticket History: View past support conversations
• Knowledge Base: Access help articles and documentation
• Live Chat: Direct access to support (when available)

Domain Management

• Domain List: All domains registered or managed through UncleBTech
• DNS Management: Configure A, CNAME, MX, and other DNS records
• Domain Transfers: Initiate transfers in or out
• WHOIS Privacy: Enable or disable privacy protection

Quick Actions and Shortcuts

Accessing Your Website Control Panel

1. From the main dashboard, click "Services"
2. Find your hosting service and click "Manage"
3. Click "Open Control Panel" or "Access Enhance CP"
4. You'll be automatically logged into your hosting control panel

Submitting a Support Ticket

1. Click "Support" in the main navigation
2. Click "Submit New Ticket"
3. Choose the appropriate department and priority
4. Describe your issue clearly with relevant details
5. Attach screenshots or files if helpful
6. Click "Submit Ticket"

Viewing Your Invoices

1. Navigate to "Billing" → "Invoices"
2. Click on any invoice to view details
3. Download PDF copies for your records
4. Set up auto-pay to avoid late fees

Mobile Access

Your client portal is fully responsive and works great on mobile devices:

Mobile Features

• Full access to all portal functions
• Touch-friendly interface
• Quick actions for common tasks
• Mobile-optimized support ticket submission

Mobile Tips

• Bookmark the portal on your phone's home screen
• Enable notifications for important account updates
• Use the mobile app (if available) for even faster access

Security and Account Protection

Two-Factor Authentication (2FA)

When available, enable 2FA for additional security:

1. Go to "Account Settings" → "Security"
2. Click "Enable Two-Factor Authentication"
3. Scan the QR code with your authenticator app
4. Enter the verification code to confirm setup

Account Security Best Practices

• Use a strong, unique password for your portal account
• Log out completely when using shared computers
• Monitor account activity regularly for unauthorized access
• Keep contact information updated for security notifications

Suspicious Activity

If you notice any unusual activity:

1. Change your password immediately
2. Check recent login history in account settings
3. Contact support at security@unclebtech.com
4. Review all recent account changes and invoices

Getting Help with Portal Issues

Common Portal Problems

• Can't remember email address: Check your welcome email or contact support
• Password reset not working: Check spam folder or contact support
• Portal loading slowly: Try clearing browser cache or different browser
• Missing services: Services may take a few minutes to appear after purchase

Getting Help with Portal Issues

• Email: portal@unclebtech.com for portal-specific issues
• Live Chat: Available through the portal for immediate assistance
• Emergency Access: Alternative access methods for critical situations

Contact Support for Portal Issues

• Email: support@uncleb.tech
• Subject: "Client Portal Access Issue"
• Include: Your domain name and description of the problem

Portal Support Promise: We'll resolve portal access issues within 2 hours during business hours, or immediately for urgent access problems.

Advanced Portal Features

API Access (For Developers)

• Generate API keys for programmatic access
• Automate billing and service management
• Integrate with your own systems and workflows

White-Label Options (For Agencies)

• Custom branding for client-facing portal areas
• Hide UncleBTech branding for reseller accounts
• Custom domain for portal access (e.g., portal.youragency.com)

Bulk Management Tools

• Manage multiple client accounts from one dashboard
• Bulk billing and invoice generation
• Mass service provisioning and updates

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Need help accessing your portal? Contact our support team at support@unclebtech.com and we'll get you logged in quickly.