Welcome to UncleBTech!

Congratulations on choosing UncleBTech for your hosting needs! We're excited to have you as part of our community. This guide will help you get familiar with your new hosting account and show you how to make the most of our services.

What You Get with UncleBTech

Your hosting account includes everything you need to get online quickly and securely:

Core Features (All Plans)

• Free SSL Certificate - Automatic HTTPS encryption for your website
• Daily Backups - Your data is automatically backed up every day with 10 restore points
• OpenLiteSpeed Web Server - Ultra-fast performance optimized for your websites
• Free Migration - We'll move your existing site at no extra cost
• UK-Based Support - Real humans providing help when you need it
• 99.9% Uptime SLA - Reliable hosting with service level guarantees

Security & Performance

• Wordfence Security - Basic malware protection included
• LiteSpeed Cache - Pre-installed caching for faster load times
• NVMe SSD Storage - Lightning-fast storage for optimal performance
• Cloudflare/QUIC.cloud CDN - Global content delivery (available on request)

Logging Into Your Account

You'll receive your login credentials via email within minutes of signing up. Here's how to access your services:

Client Portal Access

1. Visit your client portal at https://my.uncleb.tech
2. Use the email address and password from your welcome email
3. If you've forgotten your password, click "Forgot Password" on the login page

Control Panel Access

Depending on your hosting type, you'll have access to:

• Enhance CP (WordPress & Cloud Hosting) - Modern, user-friendly interface
• Coolify Dashboard (LaunchStack Hosting) - Developer-focused platform

Tip: Bookmark your control panel URL for quick access. You can find the direct link in your client portal under "Services."

Your First Steps

Here's what we recommend doing first:

1. Secure Your Account

• Change your password to something unique and strong
• Enable two-factor authentication if available
• Update your contact information in the client portal

2. Explore Your Control Panel

• Familiarize yourself with the dashboard layout
• Check your resource usage and limits
• Review your backup schedule and restore points

3. Set Up Your Website

• If migrating: Submit your migration request through the client portal
• If starting fresh: Use the one-click WordPress installer or upload your files
• Configure your domain and DNS settings

4. Add Professional Email (Optional)

• Set up professional email addresses for your domain
• Configure email clients like Outlook or Apple Mail
• Only £1 per mailbox with 2GB storage each

Finding Support When You Need It

We're here to help! Here are the best ways to get assistance:

Support Channels

• Email Support: support@unclebtech.com (24h response for standard plans)
• Client Portal: Submit tickets directly through your account dashboard
• Help Centre: Browse our knowledge base at /help-centre
• System Status: Check service status at /system-status

Response Times by Plan

• Standard Plans: 24 hours
• Priority Plans: Under 12 hours
• SLA Plans: Under 4 hours with dedicated engineer

Note: For urgent issues affecting live websites, we prioritize responses regardless of plan type. Don't hesitate to mark your ticket as urgent if your site is down.

What's Next?

Now that you're familiar with the basics, you might want to:

1. Explore our other guides - Check out specific tutorials for your hosting type
2. Set up monitoring - Consider adding WordPress Care Plans for proactive maintenance
3. Optimize performance - Learn about our performance features and CDN options
4. Plan for growth - Understand upgrade paths as your site traffic increases

Welcome aboard, and thank you for choosing UncleBTech! We're committed to providing you with reliable, transparent hosting that grows with your needs.

Need immediate help? Contact our support team at support@unclebtech.com or through your client portal.