How to Set Up Your Email Accounts

Professional email hosting is available with all UncleBTech hosting plans for just £1 per mailbox per month. This guide will walk you through creating email accounts and connecting them to your favorite email clients.

Creating Your First Email Account

Step 1: Access Your Control Panel

Log into your client portal at https://my.uncleb.tech
Navigate to "Services" and select your hosting package
Click "Manage" to access your Enhance CP control panel
Look for "Email" or "Mail" in the main menu

Step 2: Add Email Account

Click "Email Accounts" or "Create Email"
Choose your domain from the dropdown (if you have multiple)
Enter the desired email username (e.g., "hello" for hello@yourdomain.com)
Set a strong password (we recommend using a password manager)
Allocate storage (2GB included, more available if needed)
Click "Create Account"

Tip: Create a few essential accounts first: hello@, support@, and your personal name. You can always add more later as your business grows.

Email Client Configuration

Once your email account is created, you can access it through webmail or configure it with your preferred email client.

Webmail Access (Easiest Option)

URL: https://webmail.uncleb.tech
Username: Your full email address
Password: The password you set when creating the account

IMAP Settings (Recommended)

Use these settings for Outlook, Apple Mail, Thunderbird, or mobile devices:

Incoming Mail (IMAP):

Server: mail.yourdomain.com
Port: 993
Security: SSL/TLS
Username: Your full email address
Password: Your email password

Outgoing Mail (SMTP):

Server: mail.yourdomain.com
Port: 465 (SSL) or 587 (STARTTLS)
Security: SSL/TLS
Authentication: Yes
Username: Your full email address
Password: Your email password

POP3 Settings (If Required)

Incoming Mail (POP3):

Server: mail.yourdomain.com
Port: 995
Security: SSL/TLS
Username: Your full email address
Password: Your email password

IMAP vs POP3: We recommend IMAP as it syncs your emails across all devices. POP3 downloads emails to one device only.

Setting Up Popular Email Clients

Microsoft Outlook (Desktop)

Open Outlook and go to File → Add Account
Select "Manual setup or additional server types"
Choose "POP or IMAP"
Enter your name and email address
Select "IMAP" as account type
Enter the IMAP and SMTP settings from above
Click "Test Account Settings" to verify
Click "Next" and "Finish"

Apple Mail (Mac/iPhone/iPad)

Go to System Preferences → Internet Accounts (Mac) or Settings → Mail (iOS)
Select "Add Other Mail Account"
Enter your name, email address, and password
Mail will try to auto-configure (this usually works)
If manual setup is needed, enter the IMAP/SMTP settings
Click "Sign In" or "Done"

Gmail (Using Gmail Interface)

In Gmail, click the gear icon → "See all settings"
Go to "Accounts and Import" tab
Click "Add a mail account" in the "Check mail from other accounts" section
Enter your email address and click "Next"
Select "Import emails from my other account (POP3)"
Enter the POP3 settings and click "Add Account"
Choose whether to send mail as this address

Android/iPhone Mail Apps

Open your device's mail app
Select "Add Account" → "Other"
Enter your email address and password
The app will usually auto-configure
If manual setup is needed, enter IMAP/SMTP settings
Complete the setup and start using your email

DNS Records and Advanced Setup

If you're managing your own DNS or need to set up email with external providers, you'll need these records:

Required DNS Records

MX Record:
Priority: 10
Value: mail.yourdomain.com

A Record:
Name: mail
Value: [Your server IP - provided in control panel]

CNAME Records:
webmail → mail.yourdomain.com
smtp → mail.yourdomain.com
imap → mail.yourdomain.com

SPF Record (Recommended)

Add this TXT record to improve email deliverability:

Name: @
Value: "v=spf1 include:yourdomain.com ~all"

DKIM and DMARC (Advanced)

For enhanced email security and deliverability:

DKIM: Available in your control panel under "Email Authentication"
DMARC: We can help set this up for business accounts

Need help with DNS? Our support team can configure these records for you. Just submit a ticket with "Email DNS Setup" in the subject line.

Troubleshooting Common Issues

Email Not Sending

Check SMTP settings - Ensure port 587 or 465 is used with SSL/TLS
Verify authentication - Make sure your email client is using your full email address as username
Check firewall - Some networks block email ports; try port 587 instead of 465
Test webmail - If webmail works but your client doesn't, it's a configuration issue

Email Not Receiving

Check spam folder - New email accounts sometimes get flagged initially
Verify MX records - Use a tool like MXToolbox to check your domain's MX records
Check storage quota - Ensure your mailbox isn't full
Test with webmail - Send a test email to your new account

Can't Access Webmail

Check URL - Should be https://webmail.uncleb.tech
Clear browser cache - Sometimes cached redirects cause issues
Try different browser - Rule out browser-specific problems
Check SSL certificate - Ensure your domain's SSL is active

Email Best Practices

Security

Use strong, unique passwords for each email account
Enable two-factor authentication where available
Be cautious with email forwarding to external accounts
Regularly update your email client software

Organization

Set up folders/labels for better email management
Use filters to automatically sort incoming emails
Set up auto-responders for business accounts when needed
Regular cleanup of old emails to manage storage

Professional Usage

Use a professional signature with your contact information
Set up aliases for different departments (sales@, support@)
Consider shared mailboxes for team collaboration
Monitor email deliverability and reputation

Getting Additional Help

Email-Specific Support

Email setup assistance: support@uncleb.tech
DNS configuration help: Include "Email DNS" in your ticket subject
Migration of existing emails: Request "Email Migration" service

Useful Resources

Webmail access: Always available at https://webmail.uncleb.tech
Control panel: Manage accounts, quotas, and settings
Client portal: View billing and submit support requests

Pro Tip: Set up your email accounts before updating your DNS to point to UncleBTech. This ensures email works immediately when your site goes live on our servers.

Questions about email setup? Our support team is here to help at support@unclebtech.com or through your client portal.