What's Included with Cloud Hosting?

UncleBTech Cloud Hosting is designed for agencies, freelancers, and businesses managing multiple WordPress sites. Here's everything included with your Cloud Hosting plan.

Core Infrastructure

Server Resources

Starter Cloud (£99/month):

• 10 WordPress installations
• 80 GB NVMe SSD storage
• 8 GB RAM
• 2 vCPUs
• 500 GB monthly bandwidth

Advanced Cloud (£149/month):

• 25 WordPress installations
• 160 GB NVMe SSD storage
• 16 GB RAM
• 4 vCPUs
• 1 TB monthly bandwidth

Premium Cloud (£249/month):

• 50 WordPress installations
• 240 GB NVMe SSD storage
• 32 GB RAM
• 8 vCPUs
• 2 TB monthly bandwidth

Performance Technology

• OpenLiteSpeed Web Server: Optimized for multiple WordPress sites
• NVMe SSD Storage: Ultra-fast storage across all plans
• HTTP/3 Support: Latest web protocol for improved performance
• MariaDB Database: High-performance database with optimization

Multi-Site Management

WordPress Toolkit

• Bulk Operations: Update plugins and themes across all sites simultaneously
• Site Cloning: Duplicate sites for testing or client templates
• Staging Environments: Test changes safely before going live (coming soon)
• Mass Security Scans: Check all sites for vulnerabilities at once

Agency-Focused Features

• Client Isolation: Each WordPress installation runs independently
• Resource Monitoring: Track usage per site to optimize performance
• White-Label Options: Remove UncleBTech branding for client-facing areas (Premium)
• Bulk Backup Management: Centralized backup control for all sites

Site Organization

• Custom Labels: Tag and organize sites by client or project
• Usage Reports: Detailed resource usage per WordPress installation
• Performance Metrics: Speed and uptime tracking for each site
• Client Access Control: Grant limited access to specific clients

Agency Tip: Use our white-label options on Premium plans to present a seamless branded experience to your clients.

Security and Backup Features

Enhanced Security

• Wordfence Security: Basic protection included on all sites
• Isolated Environments: Security issues on one site don't affect others
• Advanced Firewall: Server-level protection for all installations
• Regular Security Updates: Automated security patches and monitoring

Comprehensive Backup System

• Daily Backups: All WordPress sites backed up automatically
• 10 Restore Points: Multiple recovery options for each site
• Bulk Restore: Restore multiple sites simultaneously if needed
• Off-Site Storage: Backups stored separately from hosting infrastructure

SSL Certificates

• Free SSL for All Sites: Automatic HTTPS for every WordPress installation
• Wildcard SSL: Available for subdomain sites (Premium plans)
• Auto-Renewal: SSL certificates renew automatically
• Custom SSL: Upload your own certificates if required

Developer and Technical Features

Advanced Access

• SSH Access: Secure shell access for advanced management (on request)
• WP-CLI Access: Command-line WordPress management (on request)
• Git Integration: Deploy sites from Git repositories
• Custom PHP Settings: Adjust PHP configuration per site or globally

Development Tools

• Staging Environments: Test changes before going live (coming soon)
• Database Access: Direct database management tools
• Log Access: Detailed error and access logs for troubleshooting
• Performance Profiling: Identify bottlenecks and optimization opportunities

API and Automation

• Management API: Programmatically manage sites and resources
• Webhook Integration: Automate workflows with external services
• Bulk Operations: Automate repetitive tasks across multiple sites
• Custom Scripts: Run maintenance scripts across your site portfolio

Performance Optimization

Speed Enhancements

• LiteSpeed Cache: Pre-configured for optimal multi-site performance
• OPcache: PHP bytecode caching (Advanced+ plans)
• Brotli Compression: Advanced compression for faster loading (Advanced+ plans)
• Redis Caching: Object caching for high-traffic sites (Premium plan)

CDN Integration

• Cloudflare Integration: Global content delivery network (on request)
• QUIC.cloud CDN: LiteSpeed's own CDN service (on request)
• Custom CDN: Integrate with your preferred CDN provider
• Edge Caching: Serve content from locations closest to your visitors

Database Optimization

• Automatic Optimization: Regular database cleanup and optimization
• Query Monitoring: Identify slow queries and performance issues
• Index Optimization: Ensure optimal database performance
• Connection Pooling: Efficient database connection management

Support and Service Levels

Support Tiers

Starter Cloud:

• Standard support with 24-hour response time
• Email and ticket-based support
• Access to knowledge base and documentation

Advanced Cloud:

• Priority support with under 2-hour response time
• Phone support during UK business hours
• Priority queue for all support requests

Premium Cloud:

• SLA support with dedicated engineer
• 24/7 emergency support for critical issues
• Direct access to senior technical staff
• White-label support options for agencies

Service Level Agreement

• 99.9% Uptime Guarantee: Calculated monthly across all your sites
• Service Credits: Automatic credits if we fail to meet uptime commitments
• Proactive Monitoring: 24/7 monitoring with instant alerts
• Redundant Infrastructure: Multiple layers of redundancy to prevent downtime

Email and Domain Services

Professional Email Hosting

• Cost: £1 per mailbox per month across all your domains
• Bulk Setup: Create email accounts for multiple domains simultaneously
• Centralized Management: Manage all client email accounts from one dashboard
• White-Label Email: Your agency branding on email services (Premium)

Domain Management Integration

• Bulk Domain Operations: Register and manage multiple domains
• DNS Management: Centralized DNS control for all client domains
• Domain Monitoring: Track expiration dates and renewal requirements
• Client Domain Access: Grant limited DNS access to specific clients

Agency and Reseller Features

Client Management

• Client Portal Access: Give clients limited access to their specific sites
• Branded Experience: White-label client-facing areas (Premium)
• Usage Reporting: Detailed reports for client billing and transparency
• Access Control: Fine-grained permissions for team members and clients

Business Tools

• Consolidated Billing: Single invoice for all your hosting services
• Reseller Pricing: Special rates for hosting resellers and agencies
• Volume Discounts: Automatic discounts as you add more sites
• Custom Contracts: Tailored agreements for large agency accounts

White-Label Options (Premium)

• Custom Branding: Replace UncleBTech branding with your own
• Custom Domain: Access control panel via your own domain
• Branded Emails: System emails sent from your domain
• Client Documentation: Help articles with your branding

Migration and Setup Support

Free Migration Service

Value: [Your server IP - provided in control panel]

• Bulk Migration Tools: Migrate multiple sites simultaneously
• Zero Downtime Process: Advanced techniques to minimize disruption
• Email Migration: Transfer email accounts and settings
• DNS Configuration: Complete DNS setup assistance

Agency Migration Support

• Project Management: Dedicated migration coordinator for large projects
• Client Communication: We can communicate directly with your clients if needed
• Staged Rollouts: Migrate sites in phases to minimize risk
• Post-Migration Support: 48-hour monitoring and optimization

Monitoring and Maintenance

Comprehensive Monitoring

• Site-Level Monitoring: Individual uptime and performance tracking for each site
• Resource Monitoring: Track CPU, RAM, and storage usage per site
• DKIM: Available in your control panel under "Email Authentication"
• DMARC: We can help set this up for business accounts

Need help with DNS? Our support team can configure these records for you. Just submit a ticket with "Email DNS Setup" in the subject line.

• Server Updates: Regular security and performance updates
• WordPress Updates: Coordinated updates across your site portfolio
• Security Patches: Immediate application of critical security fixes
• Performance Tuning: Ongoing optimization based on usage patterns

1. Check SMTP settings - Ensure port 587 or 465 is used with SSL/TLS
2. Verify authentication - Make sure your email client is using your full email address as username
3. Check firewall - Some networks block email ports; try port 587 instead of 465
4. Test webmail - If webmail works but your client doesn't, it's a configuration issue

• Seamless Scaling: Upgrade resources without downtime
• Site Limit Increases: Add more WordPress installations as needed

1. Check spam folder - New email accounts sometimes get flagged initially
2. Verify MX records - Use a tool like MXToolbox to check your domain's MX records
3. Check storage quota - Ensure your mailbox isn't full
4. Test with webmail - Send a test email to your new account

• Usage Analytics: Understand resource consumption patterns
• Capacity Planning: Proactive recommendations for scaling
• Performance Optimization: Regular reviews and improvement suggestions

1. Clear browser cache - Sometimes cached redirects cause issues
2. Try different browser - Rule out browser-specific problems
3. Check SSL certificate - Ensure your domain's SSL is active

Initial Setup

1. Account Provisioning: Your Cloud Hosting environment is set up within 2 hours
2. Control Panel Access: Receive login credentials for Enhance CP

• Use strong, unique passwords for each email account
• Enable two-factor authentication where available
• Be cautious with email forwarding to external accounts
• Regularly update your email client software

1. Organize by Client: Use clear naming conventions for easy management
2. Set Up Monitoring: Configure alerts for all critical sites

• Set up folders/labels for better email management
• Use filters to automatically sort incoming emails
• Set up auto-responders for business accounts when needed
• Regular cleanup of old emails to manage storage

Optional Add-Ons

• Use a professional signature with your contact information
• Set up aliases for different departments (sales@, support@)
• Consider shared mailboxes for team collaboration
• Monitor email deliverability and reputation
• Advanced Care: £25/month per site - Enhanced security and SEO tracking
• Premium Care: £45/month per site - Malware removal and custom reports

Performance Enhancements

• Email setup assistance: support@unclebtech.com

• DNS configuration help: Include "Email DNS" in your ticket subject

• Migration of existing emails: Request "Email Migration" service

• Custom Optimization: Site-specific performance tuning

• Webmail access: Always available at https://webmail.uncleb.tech

• Control panel: Manage accounts, quotas, and settings

• Client portal: View billing and submit support requests

• Compliance Scanning: GDPR and accessibility compliance checks

Pro Tip: Set up your email accounts before updating your DNS to point to UncleBTech. This ensures email works immediately when your site goes live on our servers.

Ready to scale your agency with Cloud Hosting? Contact our team at support@unclebtech.com or submit a ticket for a personalized consultation on the best plan for your needs.