Managing Your UncleBTech Account

Your UncleBTech account is the central hub for all your hosting services. This guide covers everything you need to know about managing your account settings, security, and preferences.

Account Profile Management

Updating Personal Information

Basic Profile Details:

Log into your client portal at https://my.uncleb.tech
Navigate to "Account Settings" → "Profile Information"
Update the following information as needed:
- Full Name: Your legal name for billing and support
- Email Address: Primary contact email (used for all communications)
- Phone Number: Contact number for urgent support issues
- Company Name: Business name if applicable
- Job Title: Your role (helpful for business accounts)

Address Information:

Billing Address: Used for VAT calculations and invoice generation
Service Address: Where services are delivered (if different from billing)
Country/Region: Important for VAT and compliance requirements
Postal Code: Required for accurate tax calculations

Business Account Information

For Business Customers:

VAT Registration Number: EU/UK VAT number for proper tax handling
Company Registration: Business registration number where applicable
Industry Type: Helps us provide relevant service recommendations
Company Size: Employee count for enterprise service eligibility

Legal and Compliance:

Data Protection Officer: Contact details if you have a DPO
Compliance Requirements: Any specific regulatory requirements
Billing Contact: Alternative contact for billing and finance matters
Technical Contact: Primary technical contact for service issues

Important: Keep your contact information current to ensure you receive important service notifications and security alerts.

Password and Security Management

Changing Your Password

Password Update Process:

Go to "Account Settings" → "Security"
Click "Change Password"
Enter your current password for verification
Create a new strong password meeting these requirements:
- Minimum 8 characters
- At least one uppercase letter
- At least one lowercase letter
- At least one number
- Special characters recommended
Confirm your new password
Click "Update Password"

Password Security Best Practices:

Unique Password: Use a password that's different from other accounts
Password Manager: Consider using a password manager for security
Regular Updates: Change your password every 6-12 months
Avoid Common Passwords: Don't use easily guessable passwords

Two-Factor Authentication (2FA)

Setting Up 2FA:

Navigate to "Account Settings" → "Security"
Click "Enable Two-Factor Authentication"
Download an authenticator app (Google Authenticator, Authy, etc.)
Scan the QR code with your authenticator app
Enter the 6-digit code from your app to verify setup
Save your backup codes in a secure location
Click "Enable 2FA"

2FA Benefits:

Enhanced Security: Additional layer of protection beyond passwords
Account Protection: Prevents unauthorized access even if password is compromised
Compliance: Meets security requirements for business accounts
Peace of Mind: Know your account is protected with industry-standard security

Security Monitoring

Account Activity Monitoring:

Login History: View recent login attempts and locations
Session Management: See active sessions and log out remotely
Security Alerts: Automatic notifications for suspicious activity
Failed Login Tracking: Monitor failed login attempts

Security Notifications:

New Device Logins: Alerts when logging in from new devices
Password Changes: Confirmation emails for password updates
Payment Method Changes: Notifications when billing details are updated
Service Changes: Alerts for significant account or service modifications

Notification Preferences

Email Notification Settings

Service Notifications:

Go to "Account Settings" → "Notifications"
Choose your preferences for:
- Service Updates: Maintenance windows and service changes
- Security Alerts: Important security notifications
- Billing Reminders: Invoice and payment notifications
- Marketing Communications: Promotional offers and newsletters
- Support Updates: Responses to support tickets

Notification Frequency:

Immediate: Critical alerts sent immediately
Daily Digest: Non-urgent notifications bundled daily
Weekly Summary: Weekly roundup of account activity
Monthly Reports: Monthly service and billing summaries

Communication Preferences

Preferred Contact Methods:

Email: Primary communication method for most notifications
SMS: Available for critical alerts (Premium plans)
Phone: Emergency contact for critical service issues
Portal Messages: In-portal notifications for non-urgent updates

Language and Format Preferences:

Language: English (additional languages may be available)
Time Zone: Set your local time zone for accurate timestamps
Date Format: Choose your preferred date format (DD/MM/YYYY or MM/DD/YYYY)
Currency Display: Primary currency for pricing display

Notification Tip: Enable billing and security notifications but customize marketing communications based on your preferences. You can always adjust these settings later.

Account Security Features

Login Security

Secure Login Features:

Session Timeout: Automatic logout after inactivity
IP Restrictions: Optional IP address restrictions for enhanced security
Device Recognition: Trusted device management
Concurrent Session Limits: Limit number of simultaneous logins

Account Recovery:

Security Questions: Optional security questions for account recovery
Recovery Email: Alternative email for account recovery
Phone Verification: Phone-based account verification
Identity Verification: Manual identity verification for sensitive changes

Data Protection Settings

Privacy Controls:

Data Processing Consent: Manage consent for different types of data processing
Marketing Consent: Control marketing communications and tracking
Third-Party Sharing: Manage data sharing with service providers
Data Retention: Understand how long we keep your data

GDPR Rights Management:

Data Access: Request copies of your personal data
Data Correction: Update or correct personal information
Data Deletion: Request deletion of personal data (subject to legal requirements)
Data Portability: Export your data in machine-readable formats

Team and User Management

Adding Team Members (Business Accounts)

User Roles and Permissions:

Navigate to "Account Settings" → "Team Management"
Click "Add Team Member"
Enter their email address and select permissions:
- Full Access: Complete account management
- Billing Only: Access to billing and payment information
- Technical Only: Access to hosting and technical settings
- Read Only: View-only access to account information
Send invitation and wait for acceptance
Manage permissions as team needs change

Team Security:

Individual Logins: Each team member has their own login credentials
Permission Auditing: Regular review of team member permissions
Access Logging: Track which team members access what information
Offboarding: Easy removal of team members when they leave

Agency and Reseller Features

Client Account Management:

Sub-Accounts: Manage multiple client accounts from one dashboard
White-Label Access: Provide clients with branded portal access
Permission Delegation: Give clients limited access to their services
Consolidated Billing: Single billing for all client services

Account Closure and Data Management

Temporary Account Suspension

Self-Service Suspension:

Vacation Mode: Temporarily suspend services while traveling
Financial Hardship: Temporary suspension during financial difficulties
Service Reduction: Downgrade services temporarily
Reactivation: Easy reactivation when ready to resume

Permanent Account Closure

Account Closure Process:

Data Backup: Download all your data and configurations
Service Cancellation: Cancel all active services with proper notice
Final Billing: Pay any outstanding balances
Closure Request: Submit formal account closure request
Confirmation: Receive confirmation of account closure

Data Retention After Closure:

30 Days: Data retained for 30 days after closure for recovery
90 Days: Backup data available for recovery with fees
Permanent Deletion: All data permanently deleted after 90 days
Legal Requirements: Some data retained longer for legal compliance

Data Export and Migration

What You Can Export:

Website Files: Complete website file downloads
Database Exports: Full database dumps in standard formats
Email Data: Email account exports in standard formats
Configuration Files: Server and application configuration exports

Migration Assistance:

Free Migration Out: We'll help you migrate to another provider
Documentation: Complete documentation of your current setup
Technical Support: Assistance with migration technical requirements
No Lock-In: No technical barriers to prevent migration

Account Optimization and Recommendations

Regular Account Reviews

Monthly Reviews:

Service Usage: Review resource usage and optimization opportunities
Cost Analysis: Ensure you're on the most cost-effective plans
Security Check: Review security settings and update as needed
Performance Review: Check service performance and optimization opportunities

Annual Reviews:

Service Alignment: Ensure services still meet your needs
Growth Planning: Plan for anticipated growth and scaling needs
Cost Optimization: Review all services for potential savings
Security Audit: Comprehensive security review and updates

Optimization Recommendations

Cost Optimization:

Right-Sizing: Ensure you're not paying for unused resources
Annual Billing: Switch to annual billing for automatic savings
Service Consolidation: Combine services where possible for discounts
Feature Utilization: Make sure you're using all included features

Performance Optimization:

Plan Upgrades: Recommendations for performance improvements
Add-On Services: Suggestions for beneficial add-on services
Configuration Improvements: Optimize settings for better performance
Growth Planning: Prepare for traffic and usage growth

Getting Account Management Support

When to Contact Support

Profile Update Issues: Problems updating account information
Security Concerns: Suspicious activity or security questions
Access Problems: Trouble logging into your account
Team Management: Help with adding or managing team members
Account Optimization: Questions about optimizing your account setup

Account Support Channels

Email: accounts@unclebtech.com for account-specific issues
General Support: support@unclebtech.com for general questions
Security Issues: security@unclebtech.com for security-related concerns

Self-Service Resources

Knowledge Base: Comprehensive guides for common account tasks
Video Tutorials: Step-by-step video guides for account management
FAQ Section: Answers to frequently asked account questions
Community Forum: Connect with other UncleBTech customers

Account Management Tip: Regularly review and update your account settings, especially after business changes, team updates, or security incidents. Keeping your account current helps us provide better service and support.

Advanced Account Features

API Access and Automation

API Key Management:

Generate API Keys: Create keys for programmatic account access
Permission Scoping: Limit API key permissions for security
Key Rotation: Regularly rotate API keys for security
Usage Monitoring: Monitor API usage and rate limits

Automation Options:

Billing Automation: Automate invoice processing and payments
Service Management: Programmatically manage services and configurations
Monitoring Integration: Integrate account data with your monitoring systems
Reporting Automation: Automated generation of usage and billing reports

Enterprise Account Features

Advanced Security:

Single Sign-On (SSO): Integration with your corporate identity systems
Advanced Audit Logging: Detailed logs of all account activity
Compliance Reporting: Regular compliance and security reports
Custom Security Policies: Tailored security policies for your organization

Account Management:

Dedicated Account Manager: Personal account manager for enterprise customers
Custom Billing: Tailored billing arrangements and terms
Priority Support: Dedicated support channels and faster response times
Custom Integrations: Tailored integrations with your business systems

Need help managing your account? Contact our support team at support@unclebtech.com or submit a ticket through your client portal. We're here to help you get the most out of your UncleBTech account.