Help Center

What happens after I sign up?

We will be in touch within 24 hours to to get some further  information on whether you wish to migrate an existing website to your new server or set up a new site.

How soon my server will be ready?

We aim to get in touch within the first 3 hours after sign-up but sometimes it can take up to 24 hours to complete the setup.

What is the refund policy?

We have a 30 day money back guarentee, so if you’re not satisfied for any reason, please get in touch.

How secure are your servers?

Security is our highest priority. We host all our servers with world renowned AWS. As an AWS customer, you benefit from a data center and network architecture that is built to meet the requirements of the most security-sensitive organisations. We further add web server and WordPress level security to ensure you have the very best set up.

Where are your servers located?

We can host your server in following regions:
1. US East (Ohio) (us-east-2)
2. US East (N. Virginia) (us-east-1)
3. US West (Oregon) (us-west-2)
4. Asia Pacific (Mumbai) (ap-south-1)
5. Asia Pacific (Seoul) (ap-northeast-2)
6. Asia Pacific (Singapore) (ap-southeast-1)
7. Asia Pacific (Sydney) (ap-southeast-2)
8. Asia Pacific (Tokyo) (ap-northeast-1)
9. Canada (Central) (ca-central-1)
10. EU (Frankfurt) (eu-central-1)
11. EU (Ireland) (eu-west-1)
12. EU (London) (eu-west-2)
13. EU (Paris) (eu-west-3)
14. EU (Stockholm) (eu-north-1)

Will I get my own cloud based VPS?

Yes, you will get your very own VPS and only your website will be hosted on it.

Will there be other websites on the same server ?

No, there is only a single domain hosting on each server so that we can provide the best performance and security.

Can you help me with migration of my website?

Yes, we can provide free WordPress to WordPress miration. If you would like to discuss further then please get in touch with us.

Will my site be offline during migration and for how long?

Yes, we try our best to ensure there is minimum interruption in the service we offer but there are occasions when we have to take the site offline for maintenance and critical security updates. The length of time the website is offline can vary based on a number of factors, mainly the size of the website. If you would like to know more about this and your specific website, please get in touch.

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